Refund and Returns Policy

Returns and Refund Policy for Threaded Comforts

At Threaded Comforts, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process.

1. Eligibility for Returns

To be eligible for a return, the item must be:

• Unused, undamaged, and in its original packaging.
• Returned within 30 days of receipt of the item.
• Not a final sale or non-returnable product (e.g., custom or personalized items).

2. Process for Returns

To initiate a return, please follow these steps:

• Contact our customer service team at support@threadedcomforts.shop with your order number and the reason for the return.
• Once your return request is approved, you will receive a return authorization and instructions for shipping the product back.
• You are responsible for return shipping costs unless the return is due to a defect or error on our part.

3. Refunds

Once we receive your returned item, we will inspect it to ensure it meets the eligibility requirements. If the return is approved, a refund will be processed to your original payment method. Refunds can take up to 10 business days to be reflected in your account, depending on your payment provider.

4. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us for assistance. Exchanges are subject to product availability.

5. Non-Returnable Items

Certain items are not eligible for return, including:

• Custom or personalized items.
• Items that have been washed, worn, or damaged after use.
• Sale or clearance items.

6. Defective or Damaged Items

If your product arrives damaged or defective, please contact our customer service team immediately for a full refund or replacement. We may require you to provide photos of the damaged product.